FREQUENTLY ASKED QUESTIONS

Find answers to your questions about
logistics and all things delivery.

FREQUENTLY ASKED QUESTIONS

Find answers to your questions about logistics and all things delivery.

FREQUENTLY ASKED QUESTIONS

Find answers to your questions about logistics and all things delivery.

BUSINESS

ParcelPal is an on-demand delivery service that makes ordering anything from anywhere easy. Our software instantly connects you with all local couriers in your area.

ParcelPal is currently available in Vancouver, Toronto, Calgary and Saskatoon. We are continuing to expand into other major cities and coming soon to a city near you.

All payments are automated through our technology. The user may cancel the request without charges for up to 5 minutes after the courier has accepted the trip. Please read our terms and conditions here.

Delivery times are variable and depend on your location and the service level you choose. We provide automated real time updates and notifications so that you can stay updated about your delivery every hour. If you need your delivery faster, consider using our Same Day Express Courier – 4 hr service or Hotshot – Door to Door Delivery Services.

  1. Go to www.parcelpal.com and click “sign up my business” on the home page. Alternatively, you can create an account from the business page.

  2. Click the “Sign In” button in the right hand corner and select the “Business” tab.  Sign in using the same information you used to create your account.

  3. Once you have logged in you will be asked to enter a credit card. Don’t worry, you will not be charged anything on your credit card and you can remove it at any time. Make sure you enable your location settings on your browser.

Under “Parcel Details” enter all information that is necessary to the package that you will be sending.  The “Destination Comment” box is viewed directly by the courier, so you can enter any information you deem as important in this box.  If you wish to be notified via text message via the status of your package, select the “Mobile” box on the right side of “Destination Phone Number”.

 

Simply enter the destination where you want the package to be picked up and dropped off too (be sure to add suite, PO box, etc. to help the courier find the destinations easier). If you are making multiple deliveries to the same locations, click the star on the pickup and drop off addresses as they remember previous locations.

 

After you have entered all of the parcel details, you can see your subtotal by clicking “Calculate Subtotal” and when you’re ready for your package to be picked up, click “Request Delivery”. In no time a courier will be there to pick up your order.

Please note that our cut off time is 1 hour before close for on-demand deliveries. You can schedule a pickup at anytime, if it is after close pickup will be the following day.

We are currently handling deliveries from 7:00 am to 11:00 pm, seven days a week. All requests need to be made 1 hour before close in order for us to deliver it that day.

We currently service Vancouver, Toronto, Calgary and Saskatoon.

 


 

Deliveries could be canceled for a number of reasons:

 

The merchant is closed due to a private event, emergency, or a change in their operating hours.

 

The merchant is too busy to take new orders.

 

The merchant can not accept payments due to credit card machine issues.

 

The merchant is cash only.

 

The customer is choosing to cancel their order.

COURIER

You can apply to be a driver on our website at www.parcelpal.com. You must meet the following requirements:

  1. Be 19 or older

  2. Own a car, motorcycle or scooter

  3. Provide valid driver’s licence and vehicle insurance

  4. Have an Android smartphone or an iPhone 4 or later with a data package

  5. Have at least 1 year of driving experience

  6. Be willing to provide a Driver’s Abstract

  7. Be willing to undergo a Criminal Record Check

  8. Be able to lift 50 lbs

You can be paid through direct deposit or PayPal transfer, the choice is up to you. To setup your account visit paypal.com.

Since each person has different needs for their insurance, we highly recommend that you go and speak to your insurance broker to see what’s best for you.

If you app isn’t working please try the following:

 

  1. Update your phones firmware.

  2. Update the ParcelPal App

  3. Reinstall the ParcelPal App

If all else fails, give us a shout; we will figure it out!

We collect your information as part of our verification process and is used solely to ensure you are who you say you are. We believe anyone and everyone can be a courier, regardless of age. We may also use this data to determine who is using our service.