Take a look at our standard Terms & Conditions for the provision of courier and logistics services.


Take a look at our standard Terms & Conditions for the provision of courier and logistics services.


Take a look at our standard Terms & Conditions for the provision of courier and logistics services.
Downloading, installing or using any associated software supplied by the Company which purpose is to enable you to use the Service (collectively, the “Software”), you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement.
The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service and Software at any time, effective upon posting of an updated version of this Agreement on the Service or Software. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to all such changes.

Permitted Items for Transport


  • Couriers can only transport items that a normal or reasonable human can carry which is 30 lbs.
  • Your messenger will be on bike, foot or by car.
  • Your messenger may refuse to accept oversize, illegal items as depicted below.


Restricted items that cannot be sent for delivery:


  • Animals
  • People
  • Illegal items
  • Fragile items
  • Very expensive or rare items
  • Dangerous goods such as:
    • Explosives
    • Firearms
    • Flammables, etc
  • Stolen goods
  • Any items which you do not have permission to send


If your courier refuses an item due to weight and size or because it is a restricted item, or because the courier is asked to purchase or transfer funds a cancellation fee will apply to you.Additionally, your business rating will be affected which you may be removed from the ParcelPal network. Couriers may refuse to deliver goods at their sole discretion. Couriers will NOT purchase or transfer funds at any time for delivery purposes.


Alcohol Delivery


Users must be at least 19 years of age and must show 2 pieces of ID. The user of the ParcelPal app must be at the delivery location to receive the items. By agreeing to our terms and conditions you are agreeing to ID verification and understand that if these rules are not met penalties may ensue.Penalties:$10 cancellation fee will be charged if the courier has been dispatched to collect your order. You will not be charged the delivery fee or the convenience fee.If a user cancels their order after the courier has picked up the items they will be charged the full amount of the order.If you are underage you will be charged the full amount of your order plus an additional $10 penalty and you will not receive the items.If you place an order and are not available to receive the delivery you will be charged the full amount of your order plus an additional $10 penalty and you will not receive the items.


Delivery Guarantee


ParcelPal will guarantee damaged, lost or stolen items up to $250, with the exception of the aforementioned restricted items.

Tracking of your Parcel

You can follow your package on the ParcelPal Application or the web portal. ETA (estimated time of arrivals) are estimates and subject to change. GPS could be inaccurate, or not available if the courier’s reception is out.

Internet Delays


The company’s service and software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic delivery communication system. The company is NOT responsible for delays, failures, or other damages resulting from such issues.

Custody of Parcels


There must be someone at the delivery address to receive your item(s). The ParcelPal courier will wait a maximum of 5 minutes and return the package back to the original destination. The following must occur in order to complete a delivery:
If you would like to waive the verification process, a text message confirmation through the mobile app with response is required. Liability of the package will be on the requestor (you). If no one is at the location and the verification process is waived, the courier will return the package to the original sending location and the requestor (you) will be charged the delivery fee + a returning fee + cancellation fee.

Cancellation and Order Fulfillment Policy


  • If no one is present at your pickup location, or the package is not ready, a cancellation fee will apply.
  • If no one is present at your delivery location, the courier will wait for a maximum of 10 minutes before returning the item. Requestor (you) will be responsible as mentioned.
  • Any delivery that has no contact at the delivery location must provide details on location to leave the package and a text message stating that no contact is available.
  • If no one is present at the delivery location and the requestor (you) are also unavailable, the requestor will be responsible. The courier will leave item and original pickup location and requestor (you) will be responsible for fee’s incurred.


Limitation of Liability


In no event will the company’s aggregate liability exceed the amounts actually paid by and/or due from you in the (6) month period immediately preceding the event giving rise to such a claim. In no event shall the company and/or it’s licensors be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind such as:
  • Personal injury
  • Revenue
  • Loss of data
  • Profit
The quality of the courier service used through ParcelPal’s software is the responsibility of the third-party provider who provides such services to you. You therefore understand that by using the software and the service your parcels may be exposed to situations that are potentially dangerous, offensive, harmful, unsafe and that you use the software at your own risk.


Relationship between ParcelPal Couriers and the Company


If you are delivering for ParcelPal, you are an independent contractor and you are not an employee, owner, joint venture, partner or agent of the Company and that there absolutely no employment agreement between you and the company.


Termination of Agreement


This Agreement is effective upon the use of the Software or the Service. You or the Company may terminate your participation in the Service at any time, for any reason and the Company may prohibit your use of the Software or Service at any time in its sole discretion. The terms of this Agreement, and any subsequent modification of this Agreement, shall remain in effect at all times after you or the Company terminate your participation or access to the Software or Service.
By using the ParcelPal technology, you warrant that you:
  • Are legally capable of entering into binding contracts
  • You are at least 17 years old.


Last Edited on 2017-10-06